There is an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time.
While we will do all that we can to ensure your order is delivered on time, Black Birch cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority, and we want to make sure your order is shipped to you as soon as possible!
PLEASE NOTE: orders ship for FREE over $125!
When will my order ship?
All orders will be processed within 1-6 business days if standard shipping is selected (USPS First Class). Once dropped off at the post office, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Black Birch does not ship on Saturdays, Sundays or holidays.
What is Route Protection? Why purchase it?
Shipping issues happen. With Route, our customers get instant resolutions and world-class support. Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged.
With Route Protect and their free Route App, you can visually track your orders in one place and easily file a claim with their team if your shipment is deemed lost or stolen — with no movement in their tracking system after just 7 business days. No police reports are required by Route. Damaged shipments can also be reported immediately to Route.
Black Birch is not responsible for lost or stolen packages. Please confirm your address before submitting your order. Please contact us at shopblackbirch@gmail.com with any questions concerning your order.
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, Black Birch is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately.
However, if you notice your address is incorrect when you receive your confirmation email, please reach out to shopblackbirch@gmail.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.