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Return Policy

At Black Birch, we want to make sure our customers are completely satisfied with their order and enjoy their shopping experience with us! It is a huge priority of ours, so if we fail to do so, then we will do everything we can to try and make it better. 


RETURN POLICY

All returns are accepted for store credit only.

All merchandise must be returned unwashed, unworn, and free from any make up/deodorant stains/or pet hair. All merchandise must be in its original condition.  Any merchandise sent back that is not in its original condition, cannot be accepted. 

One of the best ways you can aide us in this process is by looking over your order as soon as you receive it. We hope this never happens, but if you think you have received a damaged or defected item, then please submit a damage return request within 3 business days of receipt of your order.

Online merchandise intended for return must be postmarked for return within 14 days of delivery date. 

Once your return is processed, you will receive your store credit via the original email that was associated to the order. Please allow us 5-7 business days to process your return.

Any merchandise under the “final sale” category or purchased at 26% off or more are not eligible for return.

*POP UP SHOP RETURNS* will be treated just like online returns! You have 14 days to return it for store credit. 

HOW TO RETURN YOUR ITEM/S:Please review our return policy before sending items to be returnedStart a return request via email shopblackbirch@gmail.comPlease place your items in a shipping safe package with your packing slip and send back. Please also include your packing slip that was in your package. LOCAL RETURN/EXCHANGE:

If you are local, please reach out via email / Facebook messenger to coordinate your return.

Exchanges must be made within 10 days of the purchase date -

If you have ANY questions, please feel free to reach out to us! 

Thank you for shopping with us!

Shipping

At this time, we are offering standard shipping

Any orders over $75 you will receive free shipping.

Is it the responsibility of the buyer to make sure that your shipping address is correct

Black Birch Co is NOT responsible for

Delays with USPS

Lost, damaged or marked delivered items. To file a claim with the carrier, please follow the link

https://www.usps.com/help/claims.htm